F.A.Q

Frequently Asked Questions

Find answers to frequently asked questions about Medialen below. Do you have a question that is not answered here? Fill out to contact form on this page and we will get in touch promptly.

GENERAL QUESTIONS

Frequently asked questions

What is Medialen and what services do you offer?

Medialen is a company specialising in print-on-demand, software development, and marketing and communication services. Our core activities are centred around managing and supporting our own brands.

Which programmes does Medialen offer and under which brand names?
Medialen manages various brands that operate across Europe. For more information on the specific brands and services we offer, please visit medialen.nl/brands.
Is Medialen an international company, and in which countries are you active?

Yes, Medialen is an international company. Our headquarters are based in the Netherlands, with additional offices in Belgium and Germany. Our brands operate throughout Europe.

Does Medialen offer services to companies or organisations outside of schools?

Yes, in addition to managing our own brands, Medialen offers services to other businesses and organisations. We have flexible production capabilities and extensive expertise in software development and marketing, making us a valuable partner for e-commerce and other industries.

Where can I find more information about a specific programme offered by Medialen?

For details about all our brands and the programmes we provide, please visit medialen.nl/brands.

I received an email from Medialen. How can I verify if it is legitimate?

If you are unsure about the authenticity of an email you received from Medialen, feel free to contact us at info@medialen.nl for verification.

TECHNICAL QUESTIONS

Frequently asked questions

Why do I see a charge from Medialen on my bank statement?

You likely purchased a product from an online store affiliated with one of our brands. For instance, this could be an item like a mug featuring a child’s drawing, offered through one of our school fundraising programmes.

How can I contact Medialen if I have questions about my invoice or other matters?

You can reach us by filling in the contact form on our website, sending an email to info@medialen.nl, or calling us directly at +31 (0)499 392 293.

Can I request a refund if I believe a charge from Medialen is incorrect?

If you believe there was an error with a charge on your account, please contact our customer service team via email at info@medialen.nl or by calling +31 (0)499 392 293.

How can I unsubscribe from one of your programmes or services?

To unsubscribe, please get in touch with the specific brand or programme you're enrolled in, or send an email to info@medialen.nl for further assistance.

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